Shipping Process

Trimora is a cosmetic skincare product and does not require a prescription or medical review. Once your order is placed and payment is confirmed, it is sent to Trimora or its fulfillment partner for packing and shipment.

Order Processing

Orders are typically processed within 2–5 business days. You will receive an order confirmation email when your order is placed, and a shipping confirmation with tracking information once your order has been dispatched.

Subscription orders are processed automatically on your renewal date (every 30 or 90 days, depending on your plan) and ship within the same timeframe.

Shipping Cost

Standard shipping is free on all orders within the United States, including one-time purchases, the 30-Day Trial, and subscriptions.

Shipping and Delivery Timeframes

After your order leaves our warehouse, delivery typically takes 5 to 9 business days, depending on your location and carrier conditions.

From order placement to delivery, most customers receive their order within approximately 7 to 14 business days.

Actual delivery times may vary due to order volume, shipping carrier delays, weather conditions, holidays, or other factors outside our control.

If your order has not shipped within 21 days of being placed, you are entitled to request a full refund. Please contact our support team and they will review the order status and process the refund when applicable.

Shipping Destinations

We ship only to addresses within the 50 United States. We do not ship to U.S. territories, APO/FPO addresses, or international destinations.

Order Changes and Cancellations

If you need to change your shipping address, contact us as soon as possible at hello@trimora.com. Orders cannot be modified once they have been dispatched. Once placed, orders are final and cannot be canceled for a refund; please refer to our Refund & Return Policy.

Lost or Damaged Shipments

If your shipment is lost in transit or arrives damaged, please contact our support team within 7 days of the expected delivery date, including a photo if the item is damaged.

Our team will investigate the issue with the shipping carrier. When appropriate, we will resolve the issue by arranging a replacement shipment at no cost.

Please make sure your shipping address is correct at checkout. Trimora is not responsible for orders delivered to an incorrect address provided by the customer, or for packages marked as delivered by the carrier to the address provided.

Orders Placed Through TrimRx

If you ordered Trimora through TrimRx, shipping questions are handled by TrimRx support at hello@trimrx.com.

Contact Information

If you have questions about shipping, delivery timelines, or your order status, please contact our support team at hello@trimora.com.