All sales are final once an order has been placed. The only exception is an order that has not shipped within 21 days of being placed, as described below.

All Sales Are Final

Once an order is placed and payment is processed, the order is final and non-refundable. This applies to all purchase options, including one-time purchases, the 30-Day Trial, 1-Month and 3-Month subscription orders, and subscription renewals.

Refund Eligibility: Order Not Shipped

If your order has not shipped within 21 days of the date it was placed, you are entitled to request a full refund for that order. Please contact our support team, and they will review the order status and process the refund when applicable.

Returns

Because Trimora is a personal skincare product, it cannot be restocked or resold for safety and hygiene reasons. For this reason, we do not accept returns, whether the product is opened or unopened.

Damaged, Defective, Incorrect, or Lost Orders

If your order arrives damaged, defective, or is not the item you ordered, or is lost in transit, contact us within 7 days of the delivery date (or expected delivery date) and include a photo of the product and packaging when applicable. After review, we will send a replacement at no cost. These cases are resolved by replacement, not by refund.

Subscription Cancellation

You may cancel your subscription at any time using the cancellation button in your Trimora account portal, which is the only method available to cancel a subscription. To avoid the next charge, you must cancel before your renewal date. Cancellation stops future renewals only; renewal orders that have already been charged are final and non-refundable, except as described under "Refund Eligibility: Order Not Shipped." Once your cancellation has been processed, you will receive email confirmation.

Refund Request Requirements

Refund requests must be submitted within 30 days of the payment date by contacting us at hello@trimora.com. Please include your order number and the email address used to place the order. Requests submitted after the 30-day period will not be eligible for a refund, except as required by applicable law.

Approved refunds are issued to the original payment method within 5–10 business days. Orders paid with Klarna are refunded according to Klarna's process.

Orders Placed Through TrimRx

If you purchased Trimora through TrimRx, please contact TrimRx support at hello@trimrx.com. The same terms described in this policy apply to those orders: all sales are final and no refunds are issued, except for orders that have not shipped within 21 days of being placed.

Acknowledgment

By purchasing any Trimora product, you acknowledge and agree to the terms of this Refund & Return Policy.